Letters from Home

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    Shipping & Returns

    Shipping Policy

    Your order will ship within 7-14 business days via the shipping method you choose at check out.  

    Complimentary shipping is offered for orders that meet the specified minimum order amount.  The only exclusions to this are oversized items which is noted on the product pages.

    All available shipping options are quoted at check out.  

    If you are receiving shipping rates that appear unreasonable, please contact us at hello@shophomela.com.  We will make sure that you are receiving the bast possible shipping rates.

    If you are an international customer, please contact us at hello@shophomela.com for shipping rates.  Please note all duties/taxes are the buyers responsibility.

    Returns/Refunds Policy

    We only accept returns for items damaged in shipping.  We carefully hand pick all of the products we offer, and therefor know the quality of each item prior to shipping. If you receive an item that is damaged in shipping please contact HOME at hello@shophomela.comwithin one week of receiving your item.

    Due to the vintage, one-of-a-kind nature of our products, all sales are final.  Any advertised promotions or discounts are only valid in the timeline in which they are held and cannot be applied to past or future orders.

    All HOME products are handmade, vintage and/or antique or handmade from vintage and/or antique materials. Vintage products are worn in nature, and may contain blemishes such as small stains that cannot be removed with washing, abrash (fading colors,) missing tassels, etc., and will not be repaired before shipment.  It is the little nuances that give each product its one of a kind appeal, and therefore cannot be considered defective.

    If you have any questions or need assistance with your order, please do not hesitate to reach out.

    Additional non-returnable items:
    * Gift cards

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